Information Store (IS) plays an important role in the proper functioning of MS Exchange Server. Any corruption or damage to its associate files, such as ‘Pub1.edb’ or ‘Priv1.edb’, crashes the IS service and stops the working of MS Exchange server.
There are certain standard resolution steps that may help you restore the smooth working of IS and the Exchange server. However, it is essential to first know what brings in corruption or damage to IS services. So that effective Exchange server recovery can be performed.
MS Exchange 2000 Server usually encounters an issue of corrupt ‘non-delivery report’, which in turn makes the server to crash frequently. Upon doing a bit thorough research over the Internet, you find that the following reasons are responsible for this erratic behavior of MS Exchange server:
- The Information store crashes because of a corrupt e-mail message. Removal of the corresponding .eml file from the Exchange pickup folder will no longer crash the MS-Exchange Information store service.
- The primary reason for the occurrence of a crash is the enabled envelope journaling. If you turn off envelope journaling, the Information store will no longer crash.
- The crash is caused due to a delivery status notification message that includes an attachment.
Cause:
The Information store crashes or stops unexpectedly at the time of processing due to the corrupt e-mail message. Other reason could be the occurrence of a startup-crash loop that causes problems while starting MS Exchange 2000.
Resolution:
You can sort out this problem by obtaining the Exchange 2000 Server Post SP3 update rollup. But, because of some file dependencies, this update needs the MS-Exchange 2000 SP3. If you continue to face problems while starting Exchange 2000, then you require an effective remedy is to sort out the problem.
Exchange Server Recovery can be effectively done with the help of effective third party EDB recovery applications. These software employ extremely safe mechanisms to repair corrupt Information store databases. They provide display of all recoverable mailbox items, such as emails, appointments, notes, tasks, calendars, etc.
About the Author: The Author of this post is a technical writer and an active blogger. She also specializes in Microsoft Exchange Server, Microsoft Outlook, and other email clients. Currently she has been writing articles on various topics like how to perform Exchange Server recovery and Exchange BKF recovery in case of corruption.
